Shipping Policy - Naoko Arte

Last updated: 07/10/2026

Every Naoko Arte order is carefully prepared and packed in Melbourne, Australia. Here’s what to expect when your little parcel is on its way.

Processing times

Ready-to-ship orders are prepared for dispatch within 3 business days. Custom orders may take 7–12 business days to prepare, depending on the design. Processing time is separate from delivery time.

We’ll email you when your order has been dispatched.

Shipping within Australia

We ship with Australia Post. Available delivery options and prices are shown at checkout.

Standard tracked shipping is free on Australian orders of $150 AUD or more. Express shipping is available at an additional cost.

Eligible sticker-only orders may be sent as a lower-cost standard letter without tracking. If you would prefer tracking, please select an available tracked option at checkout.

Shipping to New Zealand

We currently offer paid, tracked shipping to New Zealand. The shipping cost is shown at checkout. Customers are responsible for any customs duties, taxes or import charges that may apply upon arrival.

We do not currently offer checkout shipping to other countries.

Delivery estimates and tracking

Delivery estimates are shown at checkout and begin after your order has been dispatched. Tracked orders receive tracking details by email. Standard letters do not include tracking.

Delivery times may change due to postal or customs delays. If your parcel is delayed or appears lost, please contact us so we can help investigate it.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as you can at naoko.art13@gmail.com. Include your order number and photos of the issue if possible, so we can help you promptly. Your rights under Australian Consumer Law are not affected.

Local collection

Local collection in Melbourne may be possible by prior arrangement. Please contact us before placing your order to ask whether it is available; it is not a standard checkout delivery option.

Contact

For shipping questions, email naoko.art13@gmail.com or message @naoko.arte on Instagram.